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Allied Telesis Net.Cover Preferred 1Y

X
Brand:
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Allied Telesis
Product name:
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Net.Cover Preferred 1Y
Product code :
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AT-FL-X550-01-NCP1
Category
Extending the warranty & support beyond that offered by the manufacturer/retailer, so that the purchase is covered for a longer period of time.
Warranty & Support Extensions
Data-sheet quality: created/standardized by Icecat
The quality of the product data-sheet can be on several levels:
only logistic data imported: we have only basic data imported from a supplier, a data-sheet is not yet created by an editor.
created byAllied Telesis: a data-sheet is imported from an official source from a manufacturer. But the data-sheet is not yet standardized by an Icecat editor.
created/standardized by Icecat: the data-sheet is created or standardized by an Icecat editor.
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Info modified on: 23 Jan 2020 03:50:40
The date of the most recent change of this product data-sheet in Icecat.
Product Brochure/Datasheet (0.2 MB)
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Long product name Allied Telesis Net.Cover Preferred 1Y :
The short editorial description of Allied Telesis Net.Cover Preferred 1Y

Net.Cover Preferred, f/ AT-FL-X550-01, 1Y
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Allied Telesis Net.Cover Preferred 1Y:
The official marketing text of Allied Telesis Net.Cover Preferred 1Y as supplied by the manufacturer

Maintenance plans for business continuity
Net.Cover provides dedicated and comprehensive support for your network. You get the highest levels of technical support, superior risk mitigation measures and proactive services to ensure high-availability, business continuity, and peace of mind. You can purchase Net.Cover support contracts at any time. Conditions may apply for warranty-expired products or products with a lapsed Net.Cover contract.

Multi-level technical phone support, priority queuing, and advanced product replacement are available in this comprehensive support program. These services are designed to support maximum uptime and ease troubleshooting of vital network hardware and software issues. This broad selection of support options extends from the access edge to the most mission-critical core components and supports applications ranging from standard enterprise connectivity to IP voice, video, security and data delivery.

Direct Account Support
Elite Clients will be in direct touch with Allied Telesis account managers and specialists who will assist in the selection of solutions and technologies that best fit their business needs and will guide through the support organization for faster problem resolution.

Configuration Assessment
Have your supported device's configurations verified and assessed by our TAC specialists who will suggest improvements, corrections and optimizations for achieving the best performance out of your Allied Telesis network.

TAC Live Support
Subscribing to a Net.Cover plan, whether Elite, Advanced or Preferred, will entitle you to receive live support from Allied Telesis TAC specialists who will guide you step by step for identifying and solving network related issues. Net.Cover Client's requests will be prioritized according to the subscribed plan and will be granted live phone access through local toll free numbers. Please check our website for the up to date list of phone numbers for your country.

Allied Telesis TAC is staffed by engineers with expertise, in both Allied Telesis products and a wide range of networking technologies.

- Phone, email, Web
- Configuration assessment
- Root cause troubleshooting
- Priority access
- Escalation management

Hardware Support
Providing hardware troubleshooting and fault diagnosis. Allied Telesis hardware support will cover the cost of repairs in the event of a hardware failure, preventing any unforeseen expenses. The Advanced Hardware Replacement option ensures a minimum of network downtime for mission critical applications. Clients without a valid Net.Cover maintenance plan will receive instructions for basic hardware troubleshooting while Net.Cover Clients will be guided through the failure analysis procedure for fast diagnosis and resolution.

- Hardware repair and return
- Next Business day advanced hardware replacement
- Hardware failure diagnosis

Support Portal
Net.Cover Clients will be registered to the Allied Telesis Support Portal with access to the premium section of the Knowledge Base as well as tools for faster and easier management of their maintenance contracts.

Software Support
Allied Telesis Software Support provides online access to software upgrades, updates and bug fixes for all products covered. These updates deliver timely features and enhancements in response to the constant changes that our customers experience in their networking environments.

- 24 x 7 software access
- Software updates and upgrades
- Release notes and documentation

Online Services
The Allied Telesis interactive support and information network is available 24 hours a day, seven days a week providing convenient, immediate access to a wealth of information and an online service portal to submit and track technical support incidents.

- 24 x 7 x 365 self-service tools
- Online incident management
- Access to the Knowledge Base

Short summary description Allied Telesis Net.Cover Preferred 1Y:
This short summary of the Allied Telesis Net.Cover Preferred 1Y data-sheet is auto-generated and uses the product title and the first six key specs.

Allied Telesis Net.Cover Preferred 1Y, 1 year(s)

Long summary description Allied Telesis Net.Cover Preferred 1Y:
This is an auto-generated long summary of Allied Telesis Net.Cover Preferred 1Y based on the first three specs of the first five spec groups.

Allied Telesis Net.Cover Preferred 1Y. Number of years: 1 year(s)

Features
Number of years
1 year(s)
Phone support
Yes
Web support
Yes
Troubleshooting
Yes
Features
Parts, labour & shipping included
Yes
Periodic product upgrades
Firmware
Compatibility
AT-FL-X550-01