Service & support options: Care Pack services provide a range of life cycle support options that let you choose the service levels that meet your business requirements, from basic to mission-critical. A full range of HP Care Pack hardware and software services are available including: Installation and start up; Education courses; Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7 days call window with options including 4 hour response or 6-hour Call To Repair; Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and VMware-based IT solutions helping to deliver high level of application availability. Response times range from 30 mins for critical problems to 2 hours; System Management, Performance Services and Mission Critical Support Solution.
three-year with the first year including parts and labor
When you need it, use outstanding HP support services for your whole data center environment. With HP Care Pack Services, have the security of knowing that your HP UPS will be covered at the same service level and coverage period as your HP server. HP UPSs are backed by a 3-year limited with the first year including parts and labor. Also, standard on all HP UPS units is our exclusive 30-day Battery Pre-Failure which ensures that when customers receive notification from HP Power Manager Software that the battery may fail, the battery is replaced free of charge under the warranty. This warranty is offered worldwide.