xtension evolve is a suite of unified communications applications with a web based GUI; it’s composed of four modules, offering: - Intranet services (scalable centralized phone book, call log...) - CTI and call control - Small contact center management (inbound and outbound) - Presence/IM - IP call recording - IP T.38 fax server - Mobile extension - IP Skype gateway All the applications share the same users and contacts environment, and give the users and administrator quick CRM-like features: all the services can be accessed from the same web interface, which acts as a company intranet portal. For example it is possible to have quick reports on all calls and faxes related to a contact and a single argument, filtering the database contents and the tags and notes on the calls and faxes. Middleware features and 3rd party applications connection xtension evolve offers also the possibility of accessing the all the services using HTTP requests (web calls) that make the server act as a middleware to connect 3rd party application to the telephony services. Common usages are: - enable click-to-dial on a 3rd party application; - send faxes from a 3rd party application; - pop on screen at a calls arrival. Reference market and classic scenarios xtension evolve has been designed mainly for the small and medium enterprises market, offering an all-in-one solution to manage all the communications aspects; however it can serve the needs of enterprise customers, in particular for what concerns fax server and Skype adapters. - In a small business or companies without a complete software infrastructure it can serve as a company intranet with CRM features. - In companies that already have a CRM and software that manage business processes, xtension evolve can be used as a transparent middleware application, in order to “telephony enable” the applications already present in use. - Single application oriented uses are also very common, configuring xtension evolve as a fax server or Skype adapter for example, especially in large enterprises and public administrations. xtension evolve presenceserver xtphonev3 client application Using the xtphonev3 client software, each user can answer or make calls, put calls on hold, or transfer calls directly from the application. The display of the application shows the telephone number of the caller/recipient, or the caller name directly if the number is listed in the system phone book, so that you know who is calling before picking up the receiver! The new xtphonev3 allows simple and quick access to the most common operations, incorporating all the functions related to the call on a single button. The main button of xtphonev3 is configured automatically depending on the status of the call, guaranteeing an intuitive approach to the application. Corporate directory and company intranet The xtension evolve v3.1 system combines the potentials of CTI (3rd party TAPI 2.1) software with a

Empix evolve xTension Evolve Mobility Pack, Instant messaging

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