Warranty extension for DELL PowerEdge M420, from 3 years NBD to 3 years ProSupport 4-hour Mission Critical

Mission Critical — To avoid unplanned downtime and reduce recovery time, you can select our most rapid resolution option, Mission Critical. This option can help you get your business up-and-running in minutes, not hours or days, by allowing you to specify high severity levels and request accelerated response times for priority service. With this option, you receive:
- Two-hour, four-hour or eight-hour on-site parts and labor support, and the ability to self-identify severity levels 1, 2 and 3
- Emergency dispatch, in parallel with troubleshooting, for issues identified as severity level 1
- Regular status updates from an assigned escalation manager, who keeps you informed every step of the way
- Escalation management that provides a single point of contact for incident management, escalation and monitoring
- Priority parts dispatch, enabling expedited resolution of critical issues

DELL 3Y PS 4H MC, Ext, PowerEdge M420, 1 license(s), 3 year(s), 24x7

DELL 3Y PS 4H MC, Ext, PowerEdge M420. License quantity: 1 license(s), Number of years: 3 year(s), Service time (hours x days): 24x7, Response time: 4 h, Repair time: 4 h